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- Engine and Transmission (http://www.escape-central.com/1forum/forumdisplay.php?forumid=14)
-- Ford's Official Message Re: Escape Tranny & Torque Converter (http://www.escape-central.com/1forum/showthread.php?threadid=6284)

Posted by threeo2 on 01-25-2003 03:47 AM:

Escape Transmission/torque Converter Problems

hey guys, i just left one of the dealerships that i sell to and while i was there i spoke with a friend of mine. he is one of the top transmissions experts for Ford in the country. We have been having some noise and vibration from or Escape and based on the symptoms, i suspected the transmission. I told him about it and said that they are having some trouble with them. (V6 automatic) 2001-2003, but as of yet, they havnt compiled enough data to warrant a recall status, but that there definetly is a problem and Ford is aware of it. My vehicle is out of warranty with over 68K miles. He said right now the quick fix is to drain and flush and refill the trans. I dont know if the drain flush and fill are covered under warranty or not. He suggested that i have it done and if Ford decides to give the issue a recall status that they should reimberse me if i hang onto my paperwork. the symptoms are shuddering and reluctance to shift around 40 MPH. below is the bulliten word for word.

BROADCAST MESSAGE #0366
RELEASED 1/24/2003

SOME 2001-2003 ESCAPE VEHICLES EQUIPPED WITH CD4E TRANSMISSION MAY EXHIBIT A SHUDDER COMING FROM THE TORQUE CONVERTER DURING APPLY OR RELEASE. ENGINEERING IS CURRENTLY INVESTIGATING VIA THE QUICKER SERVICE FIX (QSF) PROCESS. ADDITIONAL INFORMATION IS EXSPECTED TO BE RELEASED DURING THE SECOND QUARTER OF 2003. AS A INTERIM SERVICE ACTION DRAIN, FLUSH, AND REFILL THE TRANSMISSION FLUID. PLEASE CONTINUE TO SUBMIT EDSR'S AND MONITOR OASIS FOR UPDATED INFORMATION.







Posted by cwescapexlt4x4 on 01-25-2003 08:35 AM:

Thanks for the heads up.. should be interesting to see what comes of this...


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2006 Explorer Eddie Bauer V8 4x4 XM MyFi, Front doors tinted, side window deflectors, Yokohama Geolander AT's

Replaced 2001 Ford Escape XLT V6 4x4 Dark Highland Green

'01 Focus Wagon SE 2.0L 16V Zetec

Posted by justagirl on 01-25-2003 06:51 PM:

Cool, it finally came out! I have been waiting for that.... The only thing worse than hearing you guys have problems is hearing that the dealers say "no problem found"!

I have a question for everyone that has had the fluid changed: Did it fix the problem to your satifaction? Please add comments if you have any!

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Posted by BEHR655 on 01-25-2003 07:25 PM:

quote:
Originally posted by justagirl
Cool, it finally came out! I have been waiting for that....


justagirl, did you know that was going to come out? I know you probably couldn't say anything but I'm just curious. Blink once for yes and twice for no.

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Posted by justagirl on 01-25-2003 08:59 PM:

Well, y'all already know that I work for Ford, right?
Hope is on the horizon....
I can't say much, but I will say we are working on it!

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Posted by ke4yyd on 01-26-2003 06:17 AM:

To Justagirl;

I flushed the tranny and the shudder is gone. If the fluid failed this quick is it the fluid's fault or the tranny?

I am not satisfied with this cure as it will most likely need it again. Ford says the tranny fluid should last the like of the vehicle.

Also did you see my post about the "clunking transmission"? Just wondering if everything is related.

Posted by justagirl on 01-27-2003 09:07 PM:

ke4yyd-
I did see your other post, I am not sure why a flush would cause the clunking..... I was going to see if I can find anything out, but I have been kind of busy with the other issue...
There will be more permanent fix I hope by the first week in April, your dealer should do it as the Oasis says the flush is only an interim measure. The fluid that this transmission is using is not synthetic, and we do recommend changing it every 30k, especially in severe duty cases (like taxi and police or towing). I am not sure where your dealer got that info!

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Posted by MikeQBF on 01-27-2003 09:59 PM:

justagirl -

Confirming that the problem has gone away since changing to the syn-blend fluid we talked about before; about 600 miles worth. The first two times immediately after the change 4->3 was rough, but nothing since. Still very smooth, too.


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Posted by jeffnf on 01-27-2003 10:34 PM:

Mine just went in today for this problem. I've got about 25,000 miles on it and am hoping the dealership doesn't charge me for a transmission flush. The tech who took my keys and talked to me about the problem seemed like he was implying that I might have to have the flush done a bit early and that I'd have to pay for it.

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2002 Escape XLT 4WD, V6, auto

Posted by jeffnf on 01-27-2003 11:56 PM:

Just got an update from the dealer. Someone from the ZF (zed-f) plant will be test driving my Escape today. The car is at a dealer on the east side of Cincinnati and the ZF plant is in Batavia, which is maybe 1/2 an hour away.

I'll report back when I find out more information about what's wrong and what they're going to do to my Escape.

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2002 Escape XLT 4WD, V6, auto

Posted by mzgloves20 on 01-28-2003 01:27 AM:

I had one incident with mine this morning...seemed to be reluctant to get into overdrive at about 40-45 mph... It was only 7 degrees out though...

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Posted by ke4yyd on 01-28-2003 01:52 AM:

Justagirl, the clunking seems to be tranny related. Iwas going on before the tranny flush with no changes after the flush.

Here are emails (2) about the fluid change intervals.


----- Original Message -----
From: "Fitzgerald, Lori (L.J.)" <*****@ford.com>
To: "'David Hinton'" <ke4yyd "at" earthlink.net>
Sent: Thursday, November 07, 2002 9:03 AM
Subject: RE: Ford required scheduled maintenance


> David-
> I am glad your question has been answered. I had passed it on through Ford engineering, so if I learn anything else that would be helpful to you I will be sure to let you know. If you have any other questions or comments, please feel free to contact me and I will do what I can to help.
>
> Thank you.
>
> Lori Fitzgerald
> Ford Product Development Engineering
> Email: *****@ford.com
> Phone: (313)***-****
>
>
>
>
> -----Original Message-----
> From: David Hinton [mailto:ke4yyd "at" earthlink.net]
> Sent: Wednesday, November 06, 2002 8:33 PM
> To: *****@yahoo.com
> Subject: Ford required scheduled maintenance
>
>
> In reply to the Edmunds forum question concerning REQUIRED scheduled
> maintenance necessary to maintain my extended warranty on the CD4E
> transmission in my 2001 Ford Escape, I received a phone call from Ford
> Customer Relations this afternoon. I was informed that their was no
> requirement to change the transmission fluid at a specific mileage. The
> fluid needed to be inspected and changed when the inspection indicated
> problems with the fluid.
>
> This was in agreement in my interpretation of the Scheduled Maintenance
> Guide that came with my vehicle. The confusion occurred because my dealer
> and independent service guides said the fluid change was REQUIRED at 30,000
> miles. I was assured that this was not the case. This is in agreement with
> the Edmunds Long Term Road Test on the 2001 Mazda Tribute. In the June 2002
> report they indicated that a transmission fluid change was not REQUIRED at
> 30,000 miles.
>
> http://www.edmunds.com/reviews/long...29/page018.html
>
>
> If you have more information on this subject please let me know.
>
> Thanks,
>
> David Hinton

And finnally,

To confirm the Ford Customer Relations line answer, I have been told by
Customer Service and the transmission folks that for normal customer use,
the CD4E transmission fluid is good essentially for the life of the vehicle,
to be checked and changed at 150,000 miles as indicated on page 33 of the
scheduled maintenance guide (CD4E falls into the "other" category).

Lori Fitzgerald

Posted by jeffnf on 01-28-2003 05:56 PM:

quote:
Originally posted by ke4yyd
To confirm the Ford Customer Relations line answer, I have been told by
Customer Service and the transmission folks that for normal customer use,
the CD4E transmission fluid is good essentially for the life of the vehicle,
to be checked and changed at 150,000 miles as indicated on page 33 of the
scheduled maintenance guide (CD4E falls into the "other" category).


And every dealer you go to will try to sell you a transmission flush every 30,000 miles. Considering the problems that these transmissions can have (including the torque converter shudder), changing the fluid every 30,000 miles may not be such a bad idea.

Unfortunately, it gets expensive. At $140 per flush, that's $700 for all flushes up to and including the 150,000 mile flush, compared to $140 for just one flush at 150,000 miles.

They determined that my Escape indeed does have the torque converter shudder. The dealer tech that I talked to last night said something about some escapes not getting the correct transmission fluid and transmission fluid dipstick. I was confused by that statement.

The plan is to flush the transmission then have the ZF employee test drive it again to see if it improves. Hopefully it will work and they'll get all this done today. When I pick it up, I'll ask again about what fluid they put in it and if anything needed done to the dipstick.

I'm certainly going to keep copies of all my paperwork to prove that the shudder was there while the vehicle was under warranty. I don't want to pay for expensive repairs after 36,000 miles when the problem was clearly there at 25,000 miles. Although the way things are going with this issue, I'd hope Ford would extend the warranty on the torque converter to cover the shudder problem.

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2002 Escape XLT 4WD, V6, auto

Posted by whippet on 01-29-2003 01:48 AM:

I had (and paid for) the fluid flush right before I hit 30K. The shudder had been occuring for at least 6 months prior, but I had only recently become aware of the posts here. After the flush it has shuddered about 3 seperate times in the first couple days, but always when the OD was engaging, not disengaging as was the case before the flush. It hasn't shuddered in the past week or so, but it takes a much higher RPM for the OD to engage now. I've also noticed a pretty dramatic drop in my gas mileage, but that might be because I just put on new Michelin Cross Terrains.

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2001 XLS V6 4X4
busted tranny!
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